Shipping & Returns

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

General Store Policies

Our General Store Policies apply to all orders placed through our website, and are the same as our Store Policies for our "brick and mortar" location at S Hwy 27, LaFayette GA 30728 (U.S.A.)We sell only factory-new, designer items with all designer labels in place.We are authorized retailers for every designer label we offer.We make every effort to make our Policies clear, so you can be confident with purchases you make from our company.Personal recommendations from satisfied customers are our most coveted form of advertising.If you have any questions about our Policies - we encourage you to contact Customer Service at 706-639-3319, and we would be more than happy to assist you. If you prefer to Email your question(s), please click here: E MailDue to high volume and the time-definite nature of our business, orders, once placed, cannot be modified or cancelled. If for any reason we cannot ship your order as requested, you will be notified via email (within 24 business hours of order) with all available options - including close sizes/alternate colors available, and estimated first available ship date.In no case will you be committed to any order, if for any reason we cannot deliver item(s) as requested, in time for your event. 

Exchanges & Returns | DRESSES

Please measure CAREFULLY before selecting size to order, as formal dresses traditionally runs smaller than everyday clothing;so expect to order a larger size than you are accustomed to. Our dresses do run true to their size charts, so please be sure to refer to the size chart before ordering. Please allow our Customer Service staff to assist and advise you in your dress selection(s) We have well-qualified, knowledgeable staff available to you for any advice or consultation you may need before you place your order. Simple Elegance guarantees the quality and authenticity of every item we sell. In the unlikely event of a Quality flaw, Simple Elegance will, at our discretion, repair in-house, provide reasonable reimbursement for repair by customer's agent, or replace any defective item. Please note: In case of Quality Issues - we do not issue refunds - we will replace or repair original item. Gowns will be replaced in exact Size, Color, and Style originally ordered. No Exceptions. It is the responsibility of the customer to place orders well in advance of their wear dates, to prevent receipt of repaired or replacement item(s) after need date. We will replace or repair the item(s) in a timely manner, and provide Free of Charge any needed Rush Fees, and additional shipping charges. Our "No Refunds Policy" for Quality Issues was unfortunately initiated out of necessity, in response to tremendous abuse in prior seasons - including but not limited to the following examples of actions taken by unscrupulous customers in order to return Special Order Dresses for refund under the Quality clause: coloring of dresses with crayon and markers; cutting dresses in half with scissors; soaking dresses with Kool-Aid, zippers ripped completely out at the seams. Dresses are allowed exchanges. Restock fees of 10%-20% of the original price of the dress will be assessed once the dress exchange is approved. Determination of the restock fee required is assessed based on sellability of the dress style in our physical store location. Additional shipping charges and restock fees are the responsibility of the customer, and are not negotiable. Simple Elegance accepts NO RESPONSIBILITY for any Item(s) returned to our store without Return Authorization, and any package shipped to our store without Return Authorization will be refused by our Receiving Department. This RA Number must be plainly marked on the front of the package. No Exceptions. NOTE: All requests for Exchange or repair of Quality Issues MUST be received within 3 business days of receiving your dress. You may contact us via telephone or email. No Dresses will be accepted for Exchange or repair of Quality Issues if we do not receive your request within 3 business days of the date you receive your dress OR if the item is postmarked AFTER the Wear Date stated on your order. Dresses marked CLEARANCE or ordered in special lengths or custom sizing are considered final sale items, and are not eligible for exchange. As is standard policy for retailers of designer formalwear, we unfortunately cannot accept dress returns for refund - and stores that do offer liberal refunds for formal dresses, allowing customers return dresses over and over again, after their events, and the whole process turns into basically a rental program - with their next customers essentially getting used/worn dresses at new dress prices. We do not mean to sound unkind by our policies - but limiting to exchange is the only real way we can eliminate the "wear it and send it back" process - and continue to provide NEW dresses to our valued customers.