Shoes                    

Dresses - Stock / Non-Special Order

Dresses - Special Order, Custom Size / Colors, Design Changes

Dresses – Sale/Discontinued

Hoops, Petticoats & Crinolines

Purses, Tiaras, and Rhinestone Shoe Clips

Quality Issues

Miscellaneous

Back to top of page

Shoes                                                                                                                         

We cheerfully provide both Returns and Exchanges for Shoes and Boots.

Please contact Customer Service within 3 days of receiving your order either by telephone:    

1-706-639-3319 or click here to request via email: Return Authorization Request

You will be supplied all needed Exchange Information, including Return Authorization Number and Return Shipping Address, within 24 hours (during regular business hours), via email. Simple Elegance accepts NO RESPONSIBILITY for any Item(s) returned to our store without Return Authorization. This RA Number must be plainly marked on the front of the package. No Exceptions. Expedited shipping back to our store is not necessary – as we allow two full weeks for the returning item(s) to arrive, but we do require that the returning package be postmarked not more than 7 business days of the day you received your order.

Item(s) must be returned in original packaging and without any visible signs of wear or use, in order to be accepted for return. Please note that reasonable care is expected when trying on shoes - please try on shoes on carpeted area, so that soles will not be marked. Scratches on soles of shoes may cause your return to be denied as they will appear to have been worn. We will credit your account within 48 hours of receipt/inspection of returning item(s), and will provide credit notification via email. Non credit card orders will be issued Refund Payment via Check, within 10 days of receipt of Exchange/Return item(s).

If you need to receive another Style or Size immediately, and do not have enough time to return the original item(s) to us, we will ship the Exchange item(s) to you without waiting for the original item(s) to be returned, and your credit card (if used for the original purchase) will be charged for the new pair(s) and the additional shipping costs. We will ship as required to meet the “Wear Date/Need Date” you stated on your original order, unless directed otherwise. If you paid for your order via Personal Check or Money Order, the original item(s) and any additional monies required for the additional shipping costs must be received before we can ship out the Exchange item(s).

Dresses - Stock / Non-Special Order

We allow Exchanges and Store Credits only for our Stock / Non-Special Order Gowns.
Why? We are a store, not a manufacturer with a huge warehouse to store gowns in.

To keep our costs low, we need to maintain a controlled amount of inventory. We cannot return any gowns to the manufacturers UNLESS there is a manufacturer’s defect. The manufacturers do stand behind their gowns if the garments are defective. They cannot honor requests to return "defective" gowns AFTER the gown is worn.

The most common reason for exchange is Sizing. We caution you to measure carefully before selecting the size you will order. Our sizes are VERY different from off the rack sizes. You will find links to the Size Charts and Measuring Help pages on the order forms. As many of our Gowns sell out quickly, we cannot guarantee that there will be a gown available to fill your exchange, and you may need to make another selection for your Exchange Gown.

Please contact Customer Service within 3 days of receiving your order either by telephone: 1-706-639-3319 or click here to request via email: Return Authorization Request

You will be supplied all needed Exchange Information, including Return Authorization Number and Return Shipping Address, within 24 hours (during regular business hours), via email. Simple Elegance accepts NO RESPONSIBILITY for any Item(s) returned to our store without Return Authorization. This RA Number must be plainly marked on the front of the package. No Exceptions. Expedited shipping back to our store is not necessary – as we allow two full weeks for the returning item(s) to arrive, but we do require that the returning package be postmarked not more than 3 business days of the day you received your order.

Gown(s) must be returned in original packaging and without any visible signs of wear or use, in order to be accepted for return. We will issue your Store Credit or process your Exchange Order within 48 hours of receipt/inspection of returning item(s), and will provide notification via email.

If you need to receive your Exchange Gown(s) immediately, and do not have enough time to return the original Gown(s) to us, we will ship the Exchange Gown(s) to you without waiting for the original Gown(s) to be returned, and your credit card (if used for the original purchase) will be charged for the Exchange Gown(s) and the additional shipping costs. We will ship as required to meet the “Wear Date/Need Date” you stated on your original order, unless directed otherwise. If you paid for your order via Personal Check or Money Order, the original Gown(s) and any additional monies required for the additional shipping costs must be received before we can ship out the Exchange Gown(s).

Please note: Restock fees up to, and not to exceed 20% will be assessed for Exchanges of Gowns.

Dresses - Special Order, Custom Size, Custom Colors, Design Changes                                                                           

We regret that Special Order Gowns, Custom Size, or Gowns created with Custom Colors cannot be accepted for Return or Exchange.

Please allow our Customer Service staff to assist and advise you for the Custom Ordering Process. We are available for any advice or consultation you may need before you place your order.

In the unlikely event of a Quality flaw, Simple Elegance will, at our discretion, repair in-house, provide reasonable reimbursement for repair by customer’s agent, or replace any defective item. Please note: In case of Quality Issues - we do not issue refunds - we will replace or repair original item. Gowns will be replaced in exact Size, Color, and Style originally ordered. No Exceptions. It is the responsibility of the customer to place orders well in advance of their wear dates, to prevent receipt of repaired or replacement item(s) after need date. Under no circumstances do we provide returns for cash refund for damaged or off-quality item(s) - we will replace or repair the item(s) in a timely manner, and provide Free of Charge any needed Rush Fees, and additional shipping charges.

Dresses – Sale / Discontinued

Sale or Discontinued Gowns are final sales, and are not eligible for exchange or return.  

Please measure carefully, and refer to the sizing information provided on the order form.

Petticoats, Crinolines, & Hoop Slips

We regret that Petticoats, Hoop Slips and Crinolines are considered undergarments, and by law cannot be accepted for Return or Exchange.

Damages/Quality Flaws:
We offer only first quality products by reputable manufacturers. In the rare event that any item(s) should be defective in workmanship or quality, please contact Customer Service within three business days of receiving your order: Click here to request via email:

Return Authorization Request for Quality Issues
We will handle any Quality issues with utmost priority, and will, at our discretion, repair in-house, provide reasonable reimbursement for repair by customer’s agent, or replace any defective item. Please note: In case of Quality Issues - we do not issue refunds - we will replace or repair original item. Gowns will be replaced in exact Size, Color, and Style originally ordered. No Exceptions. It is the responsibility of the customer to place orders well in advance of their wear dates, to prevent receipt of repaired or replacement item(s) after need date. Under no circumstances do we provide returns for cash refund for damaged or off-quality item(s) - we will replace or repair the item(s) in a timely manner, including any needed Rush Fees, and additional shipping charges.

Purses, Tiaras, and Rhinestone Shoe Clips

Due to the nature of these products, these items can only be returned for replacement in case of quality defects.  If such a defect exists, we will immediately replace the defective product at our expense.

Miscellaneous

All shipping costs remain the responsibility of the customer, and are non-refundable.

All Exchange and Return Authorizations are marked with a "Date Expected" - Returns or Exchanges received after this "Date Expected" will not be accepted. No exceptions.

Our Store Policies have been furnished and approved by our credit card processing companies, as well as both our local and internet chapters of the Better Business Bureau, to insure complete accountability.

In the unfortunate event of a refused shipment, Simple Elegance accepts no responsibility for the returning shipment. We will not provide any compensation (financial or otherwise) for the contents of the refused package, and will not be held liable for its contents in any way.  No exceptions.