|
We make every effort to make our Policies clear, so you can be confident with purchases you make from our company.
Personal recommendations from satisfied customers are our
most coveted form of advertising. If you have any questions about our Policies – we encourage you to contact Customer Service at 1-706-639-3319 (Monday through Friday 9am – 5pm EST), and we would be more than happy to assist you. If you prefer to Email your question(s), click HERE
General:
|
|
Please measure CAREFULLY before selecting size to order - Formalwear traditionally runs smaller than everyday clothing, so expect to order a larger size than you are accustomed to.
As Special Order dresses cannot be returned to the manufacturer, we regret that Special Order Gowns cannot be accepted for Return or Exchange.
Please allow our Customer Service staff to assist and advise you in your selection of Special Order Dresses. We have well-qualified, knowledgeable staff available to you for any advice or consultation you may need before you place your order.
In the unlikely event of a
Quality flaw,
Simple Elegance will, at our discretion, repair in-house, provide
reasonable reimbursement for repair by customer’s agent, or replace any
defective item. Please note: In case of Quality Issues - we do not issue refunds - we will replace or repair original item.
Gowns will be replaced in exact Size, Color, and Style originally ordered. No Exceptions. It is the responsibility of the customer to place orders well in advance of their wear dates, to prevent receipt of repaired or replacement item(s) after need date. Under no circumstances do we provide returns for cash refund for damaged or off-quality item(s) - we will replace or repair the item(s) in a timely manner,
and provide Free of Charge any needed Rush Fees, and additional shipping charges.
Our "No Refunds" Policy was unfortunately initiated out of necessity, in response to tremendous abuse in prior seasons - including but not limited to the following examples of actions taken by unscrupulous customers in order to return Special Order Dresses for refund under the Quality clause: coloring of dresses with crayon and markers; cutting dresses in half with scissors; soaking dresses with Kool-Aid, zippers ripped completely out at the seams.
|